Terms of service

Terms of Service – Al Qasr Fashion

Last Updated: September 2, 2026

Welcome to Al Qasr Fashion. By accessing or using our website and placing an order, you agree to the following Terms of Service. Please read these terms carefully before using our online store.

1. General Terms

Al Qasr Fashion operates an online fashion store in Pakistan. We sell women’s clothing, handbags, shoes, men’s clothing, watches, and other fashion accessories.

By using our website, you confirm that the information you provide is accurate and that you agree to follow these Terms of Service.

2. Products and Availability

We make reasonable efforts to display our products, images, colors, sizes, and descriptions as accurately as possible.

However, actual colors may vary depending on your device or screen settings.

All products are subject to availability. We reserve the right to change product prices, descriptions, availability, or discontinue products at any time.

3. Orders

When you place an order, you agree to provide accurate and complete information, including your name, phone number, email address, and delivery address.

We reserve the right to cancel or refuse an order if:

The product is unavailable
Incorrect pricing or product information was displayed
We are unable to verify the order
We suspect fraudulent or unauthorized activity
The delivery information is incomplete or incorrect

If we cancel a prepaid order, any applicable refund will be processed according to our Return & Refund Policy.

4. Prices and Payments

All prices displayed on our website are in Pakistani Rupees (PKR) unless otherwise stated.

We may offer different payment methods, including Cash on Delivery (COD) and other payment methods available at checkout.

Prices and promotions may change without prior notice.

5. Cash on Delivery

For COD orders, you agree to provide a valid phone number and delivery address and to accept the order when it is delivered.

Repeated refusal or failure to accept confirmed orders may result in restrictions on future COD orders.

6. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated delivery time shown on our website or communicated to you.

Delivery times may vary due to:

Customer location
Courier delays
Weather conditions
Public holidays
Unexpected circumstances
Incorrect or incomplete delivery information

Once an order has been handed over to the courier, delivery is also subject to the courier company's policies and operations.

7. Returns and Refunds

Returns, exchanges, and refunds are handled according to our Return & Refund Policy.

Please review that policy before placing an order.

8. Intellectual Property

All content on the Al Qasr Fashion website, including logos, images, product descriptions, graphics, text, and designs, belongs to Al Qasr Fashion or its respective content owners.

You may not copy, reproduce, distribute, modify, or use our content for commercial purposes without our written permission.

9. Prohibited Use

You agree not to use our website to:

Engage in fraudulent activities
Provide false information
Attempt to gain unauthorized access to our website
Disrupt or damage our website or services
Copy or misuse our content
Violate any applicable laws or regulations

10. Third-Party Services

Our store may use third-party services such as payment providers, courier companies, Shopify, analytics services, and advertising platforms.

These services may have their own terms and privacy policies. Al Qasr Fashion is not responsible for the policies or actions of third-party services.

11. Limitation of Liability

To the extent permitted by applicable law, Al Qasr Fashion will not be responsible for indirect or unforeseen losses resulting from the use of our website, delays beyond our reasonable control, or issues caused by third-party service providers.

12. Changes to These Terms

We reserve the right to update or change these Terms of Service at any time.

Any changes will be posted on this page with an updated Last Updated date. Your continued use of our website after changes are posted means you accept the updated terms.